Frequently Asked Questions

SHIPPING

What is your delivery time?
Our delivery time is usually 6–10 business days from when the order is shipped.

How can I track my package?
Once your order has been shipped, you will receive a tracking link via email so you can easily follow your package.

Which shipping companies do you use?
We use PostNord and Citymail to deliver our products.

PRODUCT

Is Flexitrener suitable for beginners?
Yes 💖 Flexitrener is designed for both beginners and those who want an easy way to exercise at home.

Is the training program included?
Yes! Right now, you get our official 14-day training program for free with the purchase of Flexitrener.

The program includes:
– 14 training videos
– PDF program with exercises
– Norwegian and Swedish versions

Will you be stocking more products?
Yes, we are continuously working on new products in home fitness and wellness. Feel free to sign up for our newsletter so you don't miss out on upcoming products and offers.

RETURNS AND RIGHT OF WITHDRAWAL

Can I cancel my purchase?
Yes, you have a 14-day statutory right of withdrawal, as well as a voluntary extended return policy of 30 days. See our Return and Refund Policy for details.

Where do I send the return?
First, contact us at support@flexitrener.com with your order number, and we will send you return instructions.